Reduce and Optimize Your eCommerce Returns

About The Returns Guy

I'm Antonio Colicchio. I've held leadership roles within CX, Fraud, Automation, E-commerce and Returns with highly respected global retailers like Abercrombie & Fitch and Victoria's Secret. I help Retailers reduce and optimize their returns while also helping them deliver the best returns experiences they can for their customers. Why? Returns are estimated to be approaching a $900B problem and they result in loss/costs directly impacting the bottom line as well as net sales and customer retention. Returns are an important signal that can aid you in improving your products and services while improving your profitability. Contact me today to learn more about how I can help you with Returns.

Returns are close to a $900B Problem

My Services

Expert consulting for retailers to reduce and optimize returns and enhance customer satisfaction.

Returns Health Check

Our core service. In-depth analysis of your current returns processes and key metrics along with actionable recommendations to improve your returns outcomes.

Implementation Support

Guidance on implementing tailored solutions that effectively reduce and optimize returns while enhancing customer satisfaction.

Identification and Collaboration with relevant Partners to facilitate solutions

Facilitating effective solutions with trusted third-party partners

Subscribe to my Newsletter and Blog

Subscribe to my newsletter and blog posts for inspiration, ideas and opinions on return related topics and events.