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Want to be inspired to think about Returns differently? Fill out the form with the word 'imperative' to receive my PDF on retail returns. I'll take you through the 3 critical strategies: 1) Reduce Returns, 2) Optimize Returns and 3) Delight customers with great experiences.

About The Returns Guy

I'm Antonio Colicchio. I've held leadership roles within CX, Fraud, Automation, E-commerce and Returns with highly respected global retailers like Abercrombie & Fitch and Victoria's Secret. I help Retailers reduce and optimize their returns while also helping them deliver the best returns experiences they can for their customers. Why? Returns are estimated to be approaching a $900B problem and they result in loss/costs directly impacting the bottom line as well as net sales and customer retention. Returns are an important signal that can aid you in improving your products and services while improving your profitability. Contact me today to learn more about how I can help you with Returns.

Returns are close to a $900B Problem

My Services

Expert consulting for retailers to reduce and optimize returns and enhance customer satisfaction.

Returns Health Check

My core service. In-depth analysis of your current returns processes and key metrics along with actionable recommendations to improve your returns outcomes.

1 Week Returns Sprint

Designed to deliver a high-impact, actionable roadmap to reduce your cost of returns and increase recovered margin.

Provide strategic leadership and guidance on returns strategies and tactics without the commitment of a full-time executive salary.

Fractional Chief Returns Office

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